Please take a moment to read our web site and privacy policies.

Web Site Policy | Privacy Policy | School Groups Risk Assessment

In connection with the use of this web site (www.carotel.com.au), the following will not be condoned or accepted:
1. transmission or posting of any messages, information, data, text, software, images or other content ("material") that is unlawful, harmful, threatening, abusive, offensive, defamatory, obscene or that may invade another's rights of privacy;
2. transmission or posting of any material that contain viruses or may contain corrupted data.

You may link to this web site at your full expense and responsibility.
You must not:
1. alter any of the web site's contents; or
2. frame or reformat the files, pages, images, information and materials from this web site on any other web site.
The Canberra Lakes Carotel Pty Ltd reserves the right to prevent linking by giving notice.

© All information (Material) on this web site (www.carotel.com.au) is copyright.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 (or any other applicable legislation throughout the world), you may not modify, copy, republish or distribute, in any manner, the Material (or any part thereof), without the agreement of the owner (Canberra Lakes Carotel Pty Ltd).

Canberra Lakes Carotel Pty Ltd grants you permission to:
1. download and store a reproduction of this Material on your local computer for the sole purpose of viewing the material;
2. display, print and reproduce this Material in unaltered form only for your personal, non-commercial use or use within your organisation so long as you give appropriate acknowledgment of the copyright owner and indicated that permission of the Canberra Lakes Carotel Pty Ltd is required if Material is republished in any format.

No guarantees are made regarding the quality, usability, accuracy or security of the content on this web site. No responsibility will be taken for any advice given on this web site. All prices displayed and products and services offered to be supplied on this web site are subject to change without notice.

No responsibility will be taken for any loss or damage as a result from the use of this web site. No responsibility will be taken for any errors or omissions. No person should rely purely on this web site for the purposes of making any business, investment or real estate decisions.

For further information please contact: info@carotel.com.au.

Canberra Lakes Carotel Pty Ltd Privacy Policy

Canberra Lakes Carotel Pty Ltd will keep in confidence all names, addresses and personal information received from its guests and interested parties. All such information will not be passed on, or kept on our public servers. All such information is kept in a secure environment.

Canberra Lakes Carotel Pty Ltd will only record your e-mail address if you send us a message or complete our accommodation enquiry forms. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

This web site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.

For further information please contact: info@carotel.com.au.

More information on privacy issues in Australia can be obtained from The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

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Risk Assessment Policy for School Groups

Fire:

All buildings are on ground level. All rooms are fitted with smoke detectors. Occupants will move out of the buildings through marked fire exits or main access doors to a safe distance from the buildings.

In a group situation the persons in charge are issued with written instructions on arrival as to the procedure in the event of a fire.

All buildings are equipped with clearly marked internal or external fire extinguishers and/or hose reels. Hydrants are also clearly marked for the fire brigade. Public buildings have illuminated “fire exit” signs.

Personal Injury Minimisation:

On an annual basis Parks Insurance Pty Ltd. complete a risk management inspection designed to minimise and eliminate potential hazards on all aspects of the buildings and grounds. Any recommendations are taken seriously and implemented.

The following were the result of some of those recommendations:

* Removal of playground equipment and swings.

* Additional signage around pool area and depth markers.

* Rotary clothes line arms covered and marked.

* All bunk beds fitted with safety rails. (Completed March 2005)

Roads and Vehicles:

Vehicle speed is controlled with the use of highlighted speed humps and 20 kph signage.

We have an ongoing program of repairing and resurfacing roadways as required.

Around the property “Shared zone” signage indicates pedestrian activity.

Security:

We have a resident caretaker on duty from when reception closes in the evening to when it reopens at 7.00am in the morning. Any additional security required is contracted out to an accredited security company.

Police Attendance:

In the event of theft, malicious damage or any similar incidents the decision to call the police is at the discretion of management or the guest concerned.

Lost Property:

Where it can be established, the owner is contacted and generally the item is sent COD. Otherwise any lost property is held for a period of three months then given to a charity organisation.

Alcohol & Tobacco:

The shop has both liquor and cigarettes for sale and where applicable I.D. must be provided on request.

Building Access:

All plant rooms, machinery sheds etc. are kept locked while unattended. Where applicable entrances are marked to restrict access.

Rooms:

The removal of sharp knives, electrical appliances etc. from the rooms can be carried out prior to arrival if requested.

Dangerous Goods Storage:

All chemicals, fuels etc. are stored in a lockable shed or padlocked.

Pest Control:

Pest control activity is carried out by licensed operators on a regular contracted basis.

Trees:

Due to the extended drought conditions, many eucalyptus have been subjected to extreme stresses. Consequently an intensive program has been carried out involving the removal and/or pruning of trees on the property under the recommendations of qualified arborists and Environment ACT.

Cleaning:

All staff employed in the cleaning section have been screened.

Critiques:

We encourage our guests to report any concerns or problems with critiques. These are placed in each room for the guest to fill out.

Lighting:

Any public areas are floodlit where necessary and adequate lighting has been installed for room access without being intrusive.

Medical Conditions:

On request or as required management will direct guests to appropriate medical services or call an Ambulance.

Food Handling:

Disposable gloves are worn during food preparation.

Where possible, the Carotel caters for any special diets, however it is the responsibility of carers, or persons in charge, to ensure that those with special dietary requirements receive the correct meals.

Any meals being consumed off premises are provided at the correct temperature on pick-up.The Carotel accepts no responsibility for maintaining those meals in an acceptable condition once they have been collected.

Dining Hall:

Unauthorised persons or general public are not permitted into the kitchen or adjacent food prep areas.

During service the number of persons in the hall at any one time is controlled by floor staff.

Where children are concerned, the amount of traffic inside the hall is restricted by keeping them seated. They are directed in small groups to pick up meals and when leaving the Dining Hall.

Additional covered area outside the main entrance will be installed early April for groups waiting to be seated.

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